Why doesn't my code work?

The code you're referring to depends on the context. Check the list below to find a helpful answer. If you still have trouble, contact us at [e-mail]!

Gift Code

Any issues you experience after claiming a reward code must be directed to the chosen vendor.

For example, if you redeem an Amazon gift card and the code doesn't work, you must contact Amazon support. Alternatively, if you redeem a Google Play gift card and the code shows no funds, you must contact Google Play support. 

Zogo cannot fix or resend a gift code once it's claimed. Please contact your chosen gift card vendor for further assistance.

Text Code

Zogo doesn't use passwords. We only support accounts made with verified U.S. phone numbers. If you log in or sign up for Zogo, you should automatically receive a text to your phone number. If you don't receive a text, you might be using an unverified phone carrier. U.S. cell phone companies like ATT, T-Mobile, and Verizon provide verified numbers. You cannot use VOIPs, VPNs, or free texting apps to sign up for Zogo.

Logging in with an Apple or Google account will not require a phone number, but you'll still need a U.S. identification card to redeem rewards.

Referral Code

Friend referral codes can only be used during initial sign-up. Once your account is created, you can't receive a referral or referral points.

If you're waiting to get points from your friend referral, your friend must confirm their email and complete three modules. Coins will automatically arrive in your account after your friend completes these tasks.

Sponsor Code

Your financial institution may have a sponsor code if they partner with Zogo. The sponsor institution will provide this code. The code gives you exclusive access to their reward pool and leaderboard. Sponsor codes must be entered during initial sign-up and Zogo account creation.